Customer Stories

My Top Lending Moment: Being a Clutch Player For My Clients

December 11, 2014

As a continuation of our “My Top Lending Moment” series, Marc Edelstein shares how he helped a client get pre-approved for a mortgage loan in record time.

When it comes to my profession, I tend to relate most of my experiences to sports. I strive to be that “go-to” loan officer, one that preforms extraordinary in the face of adversity—like the relief pitcher that is asked to get three outs with the bases loaded in a tie game, or the goalie that is protecting a one-goal lead in the final minutes of the third period. So, when I received a voicemail from a frantic prospect (well after business hours), I knew just what to do.

I promptly returned her call, set up my computer at the kitchen table, and with my children hovering in the background, took their application, issued their pre-approval letter, and provided them a closing cost estimate for the home they had fallen in love with.

During the pre-approval process, it was revealed that Kathleen and her family were being relocated to Metro Detroit from Wisconsin and were in need of housing quickly.

The outstanding realtor, Rose Marie Tibbles at Keller Williams in Northville, was able to get their offer on their dream home accepted and my team at Ross Mortgage sprang into action. We processed, underwrote, and closed their loan in record time.

It is stories and experiences like these that reinforce that I made the right career choice. Helping a family, a single parent or a newlywed couple, achieve their dream of homeownership is all the satisfaction I need to get me up in the morning and off to the office to help someone else in need.

Like what you’ve read? You can read more customer stories like this by clicking here.