Customer Stories

Why I Chose to Work with Ross Mortgage (and You Should, Too!)

June 8, 2017

We love hearing from our customers after they’ve settled into their new home. Today, Frank J. shares why he chose to work with our team of Ross Mortgage lending experts during the home buying process.

Buying a home is arguably one of the biggest, and most important, purchases a person will make in their lifetime. Like most people, when I’m spending a large sum of money, I want to receive a business’ undivided attention, responsiveness, professionalism and sincerity. I’m happy to say that I received all four of these qualities during my recent experience with Ross Mortgage.

Prior to the recent purchase of my home, I was living in an apartment. I got married a few years ago and was ready for an upgrade because we wanted to have a nice house to call our own. When deciding if I should continue to rent or buy a house, it became evident that homeownership was the right choice for us because a mortgage payment would be less than what we were currently paying for rent! Once we decided to buy, it was time to start our journey on the road to homeownership.

My real estate agent told me about Ross Mortgage, and I’m so happy they did. Like I’ve said, customer service is of the utmost importance to me. Lucky for me, Ross Mortgage’s service was unparalleled. Their team gave me clear, concise answers to every question I asked—and I had a lot of questions! There’s no such thing as a stupid question, and they listened to, and quickly answered, everything I asked.

When it came to choosing which loan option was right for me, the Ross Mortgage team put themselves in my shoes and went through each available financing option until they found the right fit for me. Ultimately, I financed my home with an FHA loan.

Working with Ross Mortgage, a family-owned business, was refreshing because I was always conversing with an actual human being, rather than being treated like another number in the system. It was nice to have an actual connection with this business. Even though I wasn’t my loan officer’s only customer, they made me feel like I was with the level of responsive and personable service provided.

I’m thankful I chose Ross Mortgage as my lender because everyone was helpful and communicative. I think I received more emails during my home buying experience than I have since emailing was invented! It was truly a great experience. If I’m spending my money, I want the company’s attention and I want to know what is happening every step along the way. The Ross Mortgage team did exactly that, and I love them for it.

The level of service was outstanding. Due to my past work experience, I know what it’s like to be a leader and manager, so I expect a certain level of service. The Ross Mortgage team was right on the money. The speed of the home buying experience blew me away and exceeded my expectations. Thanks to Ross Mortgage, it took around 30 days for me to find the house, put in an offer and close.

I would absolutely recommend Ross Mortgage to anyone looking for a mortgage lender. When you’re spending your money, you want A1 service. You want someone who is going to treat you like a human being, respond to your questions and always have time for you. And that’s exactly what Ross Mortgage did for me.

I can’t reiterate enough how much I appreciate everything Ross Mortgage has done for me. They did everything in such a professional, accurate manner. I really appreciate it, from the bottom of my heart. I didn’t expect this to be so easy, but it was because of Ross Mortgage!

If you’re wondering who to choose as your lender during the home buying process, there’s only one answer: Ross Mortgage. Take my word for it.

Read more home buying stories from customers like Frank. Head over to the customer stories section of our blog to learn how we’ve helped countless individuals achieve their dream of homeownership.

Our team of professional lenders can help you start your journey to homeownership. Contact us or give us a call at 800.521.5362.