At Ross Mortgage, we take great pride in our commitment to providing superior customer service, and place a high value on helping our clients through every step of their home buying journey. We’ve worked hard to establish a solid reputation in the marketplace and have been opening doors for homeowners since 1949.

However, we understand that what got us here today, will not necessarily get us where we want to be tomorrow. We’ve worked hard to foster a culture of internal innovation within all levels of our organization—a mindset that has allowed our organization to adapt to the evolving needs of homebuyers, and pivot to address changing regulatory requirements, over the past 68 years.

Our commitment to providing customers with exceptional service means equipping our employees with tools, technologies and processes that streamline the mortgage process and enable them to do their jobs more effectively.

Some of our recent innovations include the creation of a secure portal that protects our customers’ financial privacy and allows homebuyers to apply for a mortgage online, as well as an app that gives customers the ability to manage the status of their mortgage loan on-the-go.

We are also proud to announce that we were recently recognized with a moCADEMY Award at the Motivity User Conference for our relentless focus on organizational optimization.

The awards recognize mortgage companies who have distinguished themselves among their peers for the ability to utilize mortgage business intelligence software to scale their business, and drive a culture that results in a more efficient and productive organization.

Our disciplined approach to documenting and measuring all aspects of our business operations is a key component of our success as a company and what has helped us uphold our commitment to providing employees and customers with an exceptional experience.

Learn more about our approach to mortgage lending and what sets us apart as one of the most respected mortgage companies in Michigan. Check out our customer stories or learn more about our available career opportunities.

 

tross

Tim Ross is CEO of Ross Mortgage Corporation and a lifelong mortgage lender. He has served as president of the Mortgage Bankers Association of Michigan and two terms as a governor on the Residential Board of Governors with the Mortgage Bankers Association of America. Today, Tim is an active participant, charter member and past director of America's Mortgage Cooperative and recently served as the Chairman of the Mortgage Industry Advisory Board for the State of Michigan. Outside of work, Tim enjoys running, golfing and participating in triathlons.

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