Ross Mortgage Continues To Raise The Bar With Successes In 2016
The first half of 2016 has been a whirlwind, and an exciting one at that! Our commitment to customer satisfaction has helped us earn the trust of homebuyers and real estate agents alike, solidifying our reputation as one of Michigan’s top mortgage lenders since 1949. But rather than resting on our laurels, we continue to raise the bar in terms of what it means to be successful at what we do. We have also continued to perfect our internal processes to ensure a smooth and seamless experience for our customers and real estate partners.
Similar to any other year, the first half of 2016 has been full of exciting updates, but I feel confident saying these past few months have been some of our best yet. We’ve experienced numerous successes, and want to take a moment to share the great news with you.
Company Growth and Expansion
While we’ve enjoyed many successes this year, like honoring our top loan officers and having one of our own receive a prestigious award, the growth and expansion we’ve seen as a company has been incredible.
Earlier this year, we announced the openings of two Ross Mortgage Corporation offices: one in Grand Rapids and one in Rochester. We’re thrilled about expanding our presence in both the west Michigan and metro Detroit markets, and we look forward to providing these communities with tailored mortgage solutions to fit each customer’s unique needs. Stay tuned for additional expansion announcements on our blog within the next few weeks!
Talent Development
Not only have we grown our presence across the state of Michigan with new offices, we have bolstered our recruiting efforts to attract, hire and retain the top talent in the mortgage industry. We have grown our team in new and existing markets, and have implemented the Rookie Program—an onboarding program for new mortgage professionals with the drive to succeed, but lack in extensive knowledge of the loan origination process.
Our talented Rookie Program includes an orientation, introduction to fellow talented rookie hires and an intensive, interactive training course, which aims to walk new recruits through basic origination foundations and equips them with the skills they need to perfect their sales strategies. Interested in learning more? Send us a message, and we’ll put you in touch with a member of our talent development team.
My Mortgage by Ross Mortgage App Launch
As you know, our mission at Ross Mortgage is to make the process of securing a home loan as simple as possible. Technology has been playing a bigger role on the road to buying a home, and we recognized the need to provide our customers with a solution to streamline the mortgage application process.
We officially launched the My Mortgage by Ross Mortgage app in May—an app specifically designed for homebuyers looking to purchase a home or homeowners wanting to refinance, as well as realtors looking to provide superior service to their clients.
The My Mortgage by Ross Mortgage app allows users to calculate loan costs, save important contact information for their loan officer and realtor, scan and upload important documents needed during the home buying process, check the status of their loan, and receive industry news articles and At Any Rate blog posts.
The My Mortgage by Ross Mortgage App is available for download now in both the Apple App Store for Apple devices and the Google Play store for Android devices.
New Product Rollouts
Over the past few months, we’ve spent a considerable amount of time preparing for the launch of several new mortgage products that will enable us to better serve the growing needs of today’s homebuyer, including our new One-time Close New Construction Loan. This particular product eliminates the need for multiple transactions and offers flexible financing through low down payment, government-insured FHA and VA loan options.
Operational Excellence
Late last year, the TILA-RESPA Integrated Disclosures (TRID) rule threw the real estate community a curve ball. While we, like many others, anticipated delays and hurdles to jump over during the closing process, our team knocked it out of the park with unparalleled preparedness and professionalism. From the get-go, our team has constantly been ahead of the curve, tweaking internal processes to fine-tune everything and ensure our customers and real estate partners have a smooth and seamless experience.
Our dedication and keen focus on operational excellence has also prepared us to handle the recent refinance boom with minimal impact on new purchases, the core focus of our business. We’ve set up special teams within our organization to accommodate the surge of refinance applications we’re anticipating to receive and are well prepared to handle the needs of consumers on both sides of the mortgage equation.
As a result, we’ve seen a substantial increase in the volume of loan originations and applications, and are coming off our strongest month thus far this year. Be sure to check our blog frequently for more exciting news about the additional products we’ll be rolling out over the next few weeks.
Be sure to subscribe to our blog to stay up-to-date with the latest happenings within our four walls as we head into the second half of this year. I look forward to seeing what we’re capable of accomplishing and can’t wait to share the great news with you.
