A Year in Review: 2015’s Customer Success Stories
Since we first opened the doors to Ross Mortgage in 1949, we’ve been committed to providing superior service to our customers. 2015 was no different than any other year, as we were able to help dozens of customers, all with unique stories and situations. From helping a customer secure his dream home to helping another refinance her mortgage, here are our favorite customer success stories from 2015:
“Back in June my girlfriend and I purchased our first home together. The process for us in the beginning with another mortgage company was nothing less than frustrating. After speaking with Gaila McManus, she was able to turn everything around for us in no time. She was extremely professional and answered all of my questions, plus some. She prepared us for things we wouldn’t have ever considered and really made us feel important. Jon Stirling finished the loan process flawlessly for us. He was extremely patient and understanding. We would not have been able to get things done in the short amount of time without them and we would refer anyone to Ross Mortgage. Thank you for all of your hard work and for answering the many questions we threw your way daily! It was a great experience in the end.” –Sarah I.
“There is no way my wife and I can express the extent of our gratitude for the hard, honest work Ross Mortgage put in to get us into our new home in Michigan. You recognized me as an excellent customer, and wrote us a conventional mortgage with a rate just a hair above prime. Without you, we literally would have been homeless. Thank you, again and again.” –Ric B.
“We want to take a moment and write a note of thanks to Christine Corazza, Kendra Lindberg, Paul Pritula and Tim Ross. Our house purchase journey was a challenge every step of the way. But it was worth every effort. We are so darn happy to be here! The old adage seems to apply: Nothing ever comes to one, that is worth having, except as a result of hard work.
Given our circumstances, we could not have accomplished this anywhere else, or gotten a better deal with any other institution. We appreciate the work everyone had to put into this and we thank you for the opportunity you have given us.
Your customer service – continual communication, online access to information, commitment to the process, company policies – is at a level of quality and accessibility we’ve not often seen in the financial industry. We are gratified that we found you to work with on the most important piece of our lives.” –Mike and Lynn B.
“In July 2014 I reached out to Oakland Livingston Human Services Agency regarding the issues I was having with my then current mortgage company. They referred me to your company to seek a loan officer that could work with me on a game plan that would make me possibly eligible for a refinance. I contacted your company and promptly had the opportunity to bond with Christine Corazza. She reviewed all of my information and was very up front and honest on what the plan was to be able to move forward. It was a tough journey, but I followed her plan. We were able to move forward and Christine put me in touch with Jon Stirling. Jon jumped right in without skipping a beat and made it his mission, never looking back.
From the very top of my heart to the very bottom of my heart, thank you Ross Mortgage! You believed in me when no one else did. You understood that I didn’t want to give up on my home and walk away or sell it yet. You were serious in the long disciplined journey I had ahead of me and you never gave up. Because of that, I was able to refinance and stay in my home. I went from feeling like I was losing everything to being able to stay in my home, as well as having a loan payment that is more manageable. I know that my case was a small loan with a lot of work, but the fact that Christine and Jon never made me feel that way was super special.
Thank you so much for the wonderful, knowledgeable and kind staff that made it possible for me to achieve my goal and keep my home.” –Theresa D.
“Marc Edelstein and his team at Ross Mortgage have made my home buying experience very positive. Even through the lengthy process, they were always helpful and worked with me. Now my daughter and I can enjoy our new home, thanks to all their hard work and efforts. I am extremely grateful to Ross Mortgage.” –Rachel V.
“Many thanks to Paul Pritula and the entire team at Ross Mortgage. When others said, ‘no way,’ Paul and the gang made it happen! These are the folks you want to talk with to get into the home of dreams within your means.” –Michael N.
“Ross Mortgage knocked it out of the park for our home buying experience. We have a very unique financial situation and our loan officer did all the research and made it work! Our loan officer, Gordie MacDougall, made it happen. Thanks for all the hoops you jumped through to make things work for us.” –Colston C.
“We recently worked with Pam Merriman at Ross Mortgage to help us with financing our new home. Her expertise in VA loans, integrity and attention to detail was amazing! She truly made this process smooth and flawless for us. Thanks to Pam, we just closed on our new home and couldn’t be happier!” –Ann L.
“When other mortgage companies didn’t seem to want to find solutions to get the deal done for me, Mark Wiedemann and his amazing staff did. I recommend Ross Mortgage if you want to deal with a company that cares and will go the extra mile for you.” –Andy B.
“My wife, son and I just closed on our first home, and I can’t thank Jenny Miller enough for her help throughout the process. We ended up closing a day early and began moving in that day! From the very beginning Jenny was very upfront about the information required, and answered all of my millions of questions at all hours of the day. Even after shopping around, I was confident in working with Ross not only because of the great rate, keeping my monthly payment below what I told Jenny I was comfortable with, but also because of the great support I was given throughout the process. I couldn’t be happier about my home purchase and certainly owe many thanks to Jenny and the rest of the team at Ross Mortgage for working to get the purchase completed ahead of schedule. Thanks!” –Sean G.